Returns · Restocking fees
Mobility Scooter ReturnsPolicy & Restocking Fees
Ordered a scooter from Scooter Pros and want to return it? Call us first for a Return Authorization (RA). Return it within 30 days of receiving it, new and unused in the original box. A 20% restocking fee applies, and you pay shipping back to Scooter Pros.
Questions about a return? Call us. We will tell you straight.
Did a Live Demo? Switching models is free
After a completed Live Demo, if your scooter isn't the right fit, choose a different model within 30 days at no cost, including shipping both ways.
Call 1-800-520-4558 within 30 days of receiving your scooter, and we'll arrange the switch and the shipping. The return terms below apply only if you'd rather send it back for a refund.
How to return your scooter
Three steps. Please don't ship anything back without an RA number.
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Call for an RA
Call 1-800-520-4558 to get your Return Authorization number.
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Ship within 30 days
Return the scooter within 30 days of receiving it, new and unused in its original box.
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Get your refund
Once we receive and check it, your refund goes to your original form of payment.
What a return costs
A 20% restocking fee, plus shipping back to Scooter Pros.
Example
On a $2,000 scooter, the restocking fee is $400. Return shipping averages about $150, so your refund would be about $1,450.
Actual shipping varies by scooter and location.
Why scooter returns cost more
Mobility scooters are heavy and ship by freight. A return means freight back to us, plus inspection and re-boxing, so it costs more than returning everyday items.
The best way to avoid a return
Try a free live demo before you buy.
Book a free live demo by video or at our Englewood, Colorado showroom. A Scooter Pro will check your comfort, weight capacity, how you'll load it into your vehicle, and where you'll ride. If a model isn't right for you, we'll tell you before you buy. No charge, and no obligation to buy.
FAQ
Straight answers. If yours is not here, call us.
How do I start a return?
Call 1-800-520-4558 for your Return Authorization number.
How long do I have?
30 days from when you receive the scooter.
Is there a restocking fee?
Yes, 20% of the scooter price, and you pay return shipping.
Is the live demo really free?
Yes. No charge to book and no obligation to buy.
Not sure which scooter is right?
Book a free live demo, and we'll help you find the right fit before you buy.
Showroom: 14 Inverness East, Building G, Suite 100, Englewood, CO 80112