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Shipping Return Policy
At ScooterPros.com, we’re not just shipping a scooter — we’re delivering freedom. That’s why we make every step simple, fast, and backed by our family promise.
Free shipping to your door. Easy returns if it’s not perfect. No fine print — just honest service from a family that cares.
We’ll Get It to You Fast — and Free
Your new scooter shouldn’t wait. We ship free to all 48 contiguous states — no surprises.
Where We Ship
All 48 contiguous U.S. states — free of charge.
Alaska, Hawaii, or international? Call us — we’ll give you a fair quote with a smile.
How Fast?
Processed in 24–48 hours after your order.
Delivered in 3–5 business days with standard shipping.
Need it sooner? Ask about expedited options.
Tracking & Carriers
You’ll get a tracking number via email the moment it ships.
We partner with FedEx and trusted freight carriers — the best fit for your scooter’s size and your location.
Not Quite Right? We’ve Got You
We want you 100% happy — no questions, no stress.
30-Day Return Window
Contact us within 30 days of delivery — we’ll guide you every step of the way.
Condition & Packaging
Return it in original condition and box.
Used or damaged? We’ll still try to help — just call.
Return Shipping & Restocking
You pay return shipping (unless it’s our mistake or defective).
A 25% restocking fee applies to cover processing.
We cover return shipping if we sent the wrong item or it arrived damaged.
Refund Timeline
Once we receive it, your refund (minus restocking) goes back to your card in up to 14 business days.
How to Start a Return (It’s Easy)
- Call or email us with your order number and reason.
- We’ll send instructions — clear, simple, no hassle.
- Pack it up and ship it back (we’ll help with labels if needed).
- Get your refund — fast and fair.
Questions? We’re Family — Just Ask
Shipping, returns, or anything else — we’re here to help. One call, one email — and it’s handled with care.
- Choosing a selection results in a full page refresh.